B A K E R Y

Question 1

I’m looking for a food sponsor for an event, can you help?

Answer

Sure! Get in contact at thesmallsice@gmail.com

Question 2

How do I use my discount code?

Answer

Once you have added your order to the cart, there is a window above the order fulfilment box for promo codes.

Question 3

Can my order be made vegan?

Answer

Unfortunatlely, unless already labelled as vegan, our baked products can not be altered to vegan.

Question 4

I have allergies, can I order from The Small Slice Bakery?

Answer

The Small Slice Bakery makes products with nuts, dairy and gluten. Any baked products that contain allergens will be labelled appropriately and noted in the items description. The Small Slice Bakery products are made on equipment that also processes milk, egg, peanuts, nuts and wheat, and are made in a kitchen that also handles milk, egg, peanuts, nuts and wheat.

Question 5

Do you deliver?

Answer

Please check the delivery/collection page.

Question 6

Do you sell toppers and candles?

Answer

At this time The Small Slice does not offer non-edible toppings unless discussed in a customer order consultation.

Question 7

I’ve paid for a delivery but now I want to collect it, what should I do?

Answer

Unfortunately your order is confirmed once paid. You are able to change from a collection to a delivery, but refunds on delivery can not be issued.

Question 8

I’d like to collect my order, where are you based?

Answer

The Small Slice Bakery operates in Chadwell Heath, Essex. An exact address will be provided on your confirmation email for collections.

Question 9

I only need 10 cupcakes, can I amend the box size?

Answer

We need to have order minimums to keep our costs manageable. As we have no retail space, any extra cupcakes would be wasted.

Question 10

How do I arrange a consultation for a custom order?

Answer

Please visit the Contact Us page.

Question 11

How far in advance do I have to place my order?

Answer

All standard orders from The Small Slice Bakery website must be placed a minimum of 72 hours in advance. Any custom orders require a minumum of 1 week's notice.

Frequently asked questions